Service Policies

Every project begins with a paid consultation: a live virtual walk-through of your space using your phone. We look, listen, ask questions, and assess the project, your goals, your timeline, and your investment range.

You do not need to be on camera. The camera is for the space.

After the walk-through we recommend one or more packages based on the project, your budget, your timeline, and the manpower we actually have available. The recommendation appears in your private client portal for you to review and choose from.

Our schedule is booked in advance based on team availability. Current availability is not reserved until your session is booked and paid for. If you wait to book, the next available appointment may be further out.

Please provide access to the space, secure valuables, and confine pets. You are welcome to stay, step out, or leave entirely.

Decisions about what stays, what is donated, and what is removed are always yours.

If a project needs more time than the purchased package covers, we will tell you and you can add a session. We will not continue billable work without your approval.

Product costs are separate from labor unless your package states otherwise. We source, receive, and place products, and we coordinate returns of unused items when the retailer allows it.

We coordinate donation drop-offs and hauling. Large volume removal may require a third-party provider at additional cost.

Sessions are paid in advance and are non-refundable once booked. Rescheduling is subject to availability. Minor adjustments within the completed scope can be requested within 24 hours of a session.